About Us
About SouthAfrican.Design
SouthAfrican.Design is a South African-founded online store dedicated to curating bold, overlooked art from dusty archives to modern artists—giving it a second life on products you can wear, hang, or collect.
We are owned and operated by Milk Moon Studio (Pty) Ltd, a registered South African company (Registration Number: K2020479604, VAT Number: 4200297861), trading as SouthAfrican.Design.
Our parent company, Milk Moon Studio, is based at Rheenendal, Swellendam, Western Cape, 6740, South Africa. For more information, visit our parent site at www.milkmoonstudio.com.
Our Business Model & Stock Management
SouthAfrican.Design operates as a print-on-demand (POD) business because we believe in a more sustainable, conscious approach to fashion and art. We do not keep physical stock on hand or contribute to overproduction and landfill waste. Instead, every item is made to order—only produced when you buy it—ensuring that nothing goes to waste and resources are used responsibly. We partner with Printful, a global print-on-demand fulfillment provider renowned for their high-quality products and responsible manufacturing practices. All products listed on our store are created and shipped by Printful once you place an order, using premium materials and state-of-the-art printing techniques.
Stock levels are automatically updated in real time by Printful’s integration with our Shopify platform. If a product is unavailable or out of stock at Printful, it will be marked as such and cannot be purchased until restocked. This ensures full transparency and accuracy in our product availability, prevents overselling, and guarantees that each piece you receive is crafted just for you—minimizing waste and maximizing quality.
You can find all Printful's Policy Documentation here: https://www.printful.com/policies
Including:
Business Transparency & Customer Trust
We are committed to transparency in all aspects of our business. Our full business identity, registration, and contact information are clearly displayed. Our policies—including refund, cancellation, shipping, and privacy—are easily accessible from every page of our website and are designed to comply with South African law, Google Merchant Center requirements, and Paystack’s merchant policies, and PayPal Policies. We do not use misleading promotions or hide any costs: all prices, shipping fees, and terms are disclosed before checkout. We encourage customer feedback and are committed to resolving all complaints promptly and fairly.
Customer Service & Complaints
If you have a question, complaint, or require support, you can contact us directly via our Contact page or at hello@southafrican.design. We aim to respond to all customer inquiries within 48 hours. Our customer service process is designed to resolve issues efficiently and transparently.
Legal Information
Milk Moon Studio (Pty) Ltd, trading as SouthAfrican.Design
Registration Number: K2020479604
VAT Number: 4200297861
Physical Address: Rheenendal, Swellendam, Western Cape, 6740, South Africa
Parent website: www.milkmoonstudio.com
Contact: hello@southafrican.design
Our store is secured with SSL encryption and we use reputable payment partners (including Paystack, PayPal, and Shopify Payments) to ensure your data is protected.
We are committed to meeting all best practices for transparency, customer service, and compliance as required by Google Merchant Center and Paystack. If you require any additional information or documentation regarding our business, please contact us directly.